In 2018/19 the EMSINA Group partnered with Esri Australia to develop a "Quick Guide to Building a GIS for your public safety agency."  This superb resource is best summarised as follows:

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"In this booklet, we will break down the process of building a custom-GIS system, provide practical advice on how to get started, and share tips on how to find the right solution mix to best serve the needs of your community.

 

Whether you are new to GIS or an experienced user, we will start off with describing the fundamental concepts and principles universal to a successful public safety GIS. 

 

Each chapter represents a crucial phase in building your GIS – from assessing needs and planning the system, through to implementation and system management." (page 3)